Privacy Policy

OAKTREE SOAPS AND HERBS

 

OUR PRIVACY POLICY

 

How we protect your privacy and look after your data:

 

This privacy notice describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

-Visit our website or any website of ours that links to this privacy notice

-Engage with us in other related ways, including any sales, marketing, or events

 

Questions or concerns?  Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

 

If you still have any questions or concerns, please contact us. 

 

What personal information do we process?

     When you visit, use, or navigate our Services, we may process personal information depending on how you interact with our Services, the choices you make, and the products and features you use. 

 

Do we process any sensitive personal information?

     We do not process any sensitive personal information.

 

Do we receive any information from third parties?

     We do not receive information from third parties.

 

How do we process your information?

     We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud protection, and to comply with law.

     We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

 

How do we keep your information safe?

     We have organizational and technical processes and procedures in place to protect your information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

 

What are your rights?

    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

 

How do you exercise your rights?

    The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

COLLECTING PERSONAL INFORMATION

 

When you visit the site, we will collect certain information about your device, your interaction with the site, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal information.”  See the list below for more information about what Personal Information we collect and why. 

 

Device information:

 

-Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the Site. 

 

-Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

 

-Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels. 

 

-Disclosure for a business purpose: Shared with our processor Alavara.

 

Order information:

 

-Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address and phone number). 

 

-Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, to provide you with invoices/ order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

-Source of collection: Collected from you.

 

-Disclosure for a business purpose:Shared with our processor Alavara.

 

Customer Support information:

 

-Purpose of collection: to provide customer support.

-Source of collection: collected from you. 

 

USING PERSONAL INFORMATION

 

    We use your personal information to provide our services to you, which includes; offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and orders.

 

CONTACT

    

    For more information about our privacy practices, if you have questions or would like to make a complaint, please contact us by email at oaktreesoapsandherbs@gmail.com